You're matched — what's next.

Care credit is a ฿5,000 amount you put down once to start finding care with confidence — not a fee we keep. It secures a guided visit and a 3-day trial stay, and whatever you don't use comes back as credit toward the home you choose. Think of it as money that moves with you, not money you lose.

Our team arranges the appointments and comes with you, touring up to three matched homes in a day within the same province. They help you read each home honestly — asking the questions people often don't think to ask. This draws ฿2,000 from your care credit. Extra homes beyond the first three are ฿1,500 per day, arranged in advance.

Once you decide on a home, your loved one can settle in for a complimentary 3-day stay — covering the room and basic meals — so you see real daily care before committing to anything long-term. If it doesn't feel right, you may move to a different home once during the trial at no extra cost. This draws ฿2,500 from your care credit.

Whatever is left — up to ฿5,000 — becomes a discount toward the home you move into. When you commit to a long-term stay, the balance is deducted in full from your first month's admission or care fees at that home. Just mention it to our team. It stays on your account until you use it, but can't be exchanged for cash.

Yes. If our team can't make the first-day appointment for any reason on our side, we reschedule — or refund your full ฿5,000 within 7–14 business days if you'd rather not. If the visit goes ahead but you decide not to book a home, a ฿2,000-per-day site-visit fee applies for the days actually toured, and the remaining balance is refunded within 7–14 business days. Just talk to our team — there's no penalty for changing your mind.

That's exactly what the trial is for. If the home doesn't feel right, you can transfer to a different one once during the 3-day trial at no extra cost — our team arranges it. You're never locked in until you are genuinely ready to commit.

It depends on where you are in the journey. Before the guided visit, if we can't attend for a reason on our side, you get the full ฿5,000 back within 7–14 business days. If you complete the visit but don't book a home, we deduct ฿2,000 per day toured and refund the rest. Once you use your credit toward a trial stay or transfer a deposit to secure a room, that portion is non-refundable — but it isn't lost: it's applied as a discount toward your first month at the home you choose. Our team will always tell you exactly where you stand before anything is charged.

Up to 3 visitors. Homes are people's homes, not showrooms — a small group keeps the visit calm for the residents living there.

Meals, personal spending, special transport, ambulances, medical equipment, and anything charged by a third party. If it isn't listed as included, assume it isn't — and ask us, we'll tell you the number before you commit.

Tell us at least 3 business days ahead. We'll do our best, but it depends on the homes having space that day too. Same-week changes usually can't be done — the homes need notice as much as we do.

You can add extra visits at ฿1,500 per visit, up to 2 homes each time, in the same service area. This one sits outside the ฿5,000 Care Credit — it's paid up front before the appointment, and it doesn't turn into credit or a discount later. Cancel or postpone without proper notice and the fee still applies.

Yes — twice in total, and it must be a different home each time, in the same service area. You can't trial the same home twice.

No. Every trial has to be confirmed by us in advance and accepted by the home — it depends on a health assessment, the level of care needed, room availability, and staffing on those dates. Don't book flights around an unconfirmed trial.

Basic care only — the room, meals, and the home's standard day-to-day care. It's designed to show you ordinary life in that home, not to deliver specialised nursing.

Anything beyond basic care: bedridden care, NG/PEG feeding, suctioning, wound care, specialised nursing, care needing special equipment, and care for aggressive or high-risk behaviour. Also not included — hospital trips, medication, medical supplies, diapers, medical food, and personal spending. These are paid directly to the home at their rates.